Help centre
Playback keeps stopping or freezing
Updated July 2026
Playback that keeps stopping is almost always a network or device issue, not the channel itself. Switch to a wired or stronger connection and try a different player engine before anything else.
Likely causes
- Weak or unstable Wi-Fi
- Device low on memory / too many apps open
- Overloaded server at peak time
- Built-in player struggling with a stream
How to fix it, step by step
- Move closer to the router, switch to 5GHz Wi-Fi, or use Ethernet
- Close background apps and restart the device
- In the app, switch to an external/alternative player (VLC, MX Player)
- If only some channels stop, tell us — we'll move you to a better server
Still stuck? Talk to us
Message our team on WhatsApp and we'll sort it with you — often in a couple of minutes. Tap the WhatsApp button above to start a chat.
FAQ
Only one channel keeps stopping+
That channel's source may be busy. Try again shortly, or ask us for an alternative feed of the same channel.
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