Help centre
'Network error' or 'connection timed out'
Updated July 2026
A network error means the app couldn't reach the server. Check the device's internet first, then confirm the server link and your subscription status.
Likely causes
- Device offline or DNS issue
- ISP blocking/throttling the server
- Server address changed or down
- Subscription expired
How to fix it, step by step
- Confirm other apps reach the internet on the same device
- Restart your router and the device
- Try a different DNS (e.g. 1.1.1.1) or a VPN if your ISP throttles streaming
- Message us to verify the server link and your line
Still stuck? Talk to us
Message our team on WhatsApp and we'll sort it with you — often in a couple of minutes. Tap the WhatsApp button above to start a chat.
FAQ
Do I need a VPN?+
Not usually. But if your ISP throttles or blocks the server, a VPN can help. Try without one first.
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